We often train the public on what to expect when calling 9-1-1. But what about the flip side? What do callers wish we knew?

From “this might be my first time ever calling,” to “you might be the first kind voice I’ve heard in a while,” to “I thought 9-1-1 knows everything because TV made me think so,” this session offers an honest, compassionate look into the caller experience. Through real-world insight and practical tools, attendees will learn how tone, empathy, and clear communication impact every single call. It's not rocket science; it's the amazing "heart science" behind the job.

Presented by Samantha Hawkins

Registration is FREE